Terms of service

1. Who are we and when do these terms apply?

We are Codea Solutions. Retrieva is a service of Codea Solutions. Business address Prinses Beatrixstraat 5, 5953 LL Reuver, KvK 42180669, VAT number to follow, email info@retrieva.nl, telephone +31 6 58 99 94 85. Prefer email: at info@retrieva.nl we can help you fastest. In these terms we call ourselves “we” and you “you”.

These terms apply to every use of Retrieva: the website, the app and everything that belongs to it. By creating an account you agree to them. We apply no other terms, and different terms from you or your school apply only if we have accepted them in writing.

2. What is Retrieva?

Retrieva is a study aid. You can offer a photo, text or file of your homework or test and receive explanations, practice questions, flashcards, summaries and a planner. Part of that content is made with artificial intelligence.

Important: artificial intelligence can make mistakes. Explanations, answers, assessments and summaries can be incomplete or incorrect. Check them against your own course material and ask your teacher if in doubt. Retrieva is a tool, not a replacement for education, a teacher or professional advice. We do not promise any particular grade or result.

3. Your account

• You must be 16 or older to create an account yourself. If you are younger, you need permission from a parent or carer, who is then also responsible for the use.
• A paid subscription can only be taken out by someone aged 18 or over. If you are younger, have a parent or carer pay, for example through a Family subscription. We ask you to confirm this when ordering.
• You provide correct details and keep them up to date.
• Your account is personal. Do not share your password. The Family subscription consists of three separate accounts, each with their own work and progress.
• Think someone else is in your account? Change your password and let us know.
• You can always delete your account yourself in the app under Settings.

4. Trial period

You start with 7 days of free trial, with all features. You do not need payment details for it. The trial stops by itself; you do not have to cancel anything. If you pay during the trial, your subscription only starts when the trial is over: you do not lose a day. What you make during the trial is kept.

5. Subscriptions, prices and payment

• You choose Complete (one person) or Family (three accounts), monthly or yearly. Current prices are shown on the site and in the app.
• Family: the person who pays invites up to two family members in the app. Everyone has their own account; the payer cannot see what a family member makes. Family members have access as long as the family subscription runs. The payer is responsible for payment and can remove members; a member can leave and keeps their account.
• All prices are in euros and include VAT.
• You pay per period in advance, securely via iDEAL or card through our payment provider Mollie. We do not see your bank or card details.
• A monthly subscription renews automatically for another month, at the price that applies to your plan at that time. We charge the payment method of your first payment (Mollie records a mandate for this). Three days before each renewal you receive an email with the date and the amount.
• A yearly subscription is paid in one go and does not renew automatically. It runs for one year and then stops by itself. A month, a week and a day before the end date you receive an email; if you want to continue, you renew it yourself in the app, and the new year follows on from the old one.
• If an automatic payment fails, we let you know by email; your subscription then ends on its end date unless you pay again yourself.
• After each payment you receive an invoice by email.
• A discount code or trial extension gives extra days on top of what you already have and has no cash value.

6. Right of withdrawal

If you are a consumer, you may withdraw from a distance purchase within 14 days of the day of purchase, without giving a reason. For a service like Retrieva the period starts the day after the agreement is concluded.

Starting immediately. While ordering you can expressly ask for your subscription to start right away. If you do, you acknowledge that you lose your right of withdrawal once we have fully provided the service. If you withdraw before that moment within the 14 days, you pay an amount proportionate to what you have used until then. For a monthly subscription the service is fully provided at the end of the paid month; for a yearly subscription at the end of that year.

Want to withdraw? The easiest way is the Withdraw from agreement button in the app under Subscription; it is there as long as the 14 days are running. You immediately get a confirmation by email, with date and time. You can also send an unambiguous statement to info@retrieva.nl before the end of the period, for example using the model form below. We will refund within 14 days of your message using the payment method you used.

• Model withdrawal form: “To Codea Solutions, Prinses Beatrixstraat 5, 5953 LL Reuver, +31 6 58 99 94 85, info@retrieva.nl. I hereby give notice that I withdraw from my contract for the provision of the following service: Retrieva subscription [plan]. Ordered on [date]. Name: [name]. Email address of my account: [email]. Date: [date].”

7. Cancelling and the end of the agreement

You can cancel a monthly subscription at any time, free of charge, in one click in the app under Subscription. Nothing is charged after that, and it continues until the end of the paid month.

A yearly subscription is for a fixed year. It does not renew automatically, so there is nothing to cancel: it ends by itself on the end date. Ending it early with a refund of the remaining part is not possible, unless the law entitles you to that (such as the right of withdrawal above).

You can also delete your account; this cancels your subscription and revokes the mandate. A current month or current year is then not refunded pro rata, unless the law entitles you to that. After your subscription ends, your data is kept until you delete it yourself or until the account has been inactive for 24 months, see the privacy policy. Until then you can export everything.

We may terminate or block your account if you seriously breach these terms, for example through abuse, and in that case we will, where possible, first give you the chance to put it right.

8. Refunds

This is when you get money back:

• Withdrawal within 14 days: you get everything back, minus a proportionate amount for the days you already used Retrieva (see Right of withdrawal).
• You paid too much or twice by mistake, or were charged after you had already cancelled: you get the full amount back.
• Retrieva is unusable for a long time because of a fault on our side (more than 3 days in a row): you get those days back pro rata or added on, whichever you prefer.
• In other cases, such as cancelling a current month or stopping during a current year, your subscription continues until the end of the paid period and we do not refund, unless the law entitles you to that.

Refunds go to the same payment method, within 14 days after we have agreed on it with you. Email info@retrieva.nl with your email address and what happened.

9. What may and may you not do?

• Use Retrieva for studying, for yourself. No resale, no sharing of your account and no automated or large-scale retrieval of content.
• AI use is included within generous fair use. If you use it extremely more than normal studying, we may restrict it temporarily.
• Do not upload anything unlawful or anything you have no permission for. Do not upload data about anyone’s health or data of other people, such as classmates, unless necessary and permitted.
• Do not try to circumvent security and do not disrupt the service.
• Do not use Retrieva to cheat, for example in a test you must take without aids. What you do with it at school is your own responsibility.

10. Your content

What you enter or upload remains yours. You give us the right to process it as far as needed to provide Retrieva to you: storing it, sending it to our AI provider to make explanations and questions, and keeping backups of it. You state that you have the right to do so, especially for copyrighted course material: use it only for your own study as the law allows.

What we make (the app, the design, the software and the Retrieva name) remains ours. You may use the explanations and questions the app makes for you for your own study.

11. Availability and maintenance

We do our best to keep the service available and secure, but cannot guarantee uninterrupted operation. For maintenance and updates Retrieva may be briefly unavailable; we announce this beforehand where possible. We may change or improve features. Regularly take your work out of the app with the export function if you want to keep it elsewhere.

12. Liability

We provide the service with reasonable care. Our liability for damage is limited to the amount you paid us in the 12 months before the event. We are not liable for indirect damage, such as missed opportunities, a lower grade or loss of data you did not export yourself, nor for errors in AI-generated content that you rely on without checking.

These limitations do not apply in case of intent or deliberate recklessness on our part, nor to liability that the law does not allow us to exclude. As a consumer you keep all rights that the law mandatorily gives you, even if they go further than these terms.

13. Changing these terms and prices

We may change these terms and our prices. For an important change we will tell you at least 30 days beforehand, in the app or by email. A new price only applies at your next payment; a period you have already paid for does not change. If the price of your monthly subscription goes up, we will tell you at least 30 days before your next renewal, and you can cancel for free until that renewal. A yearly subscription does not renew automatically; if the price changes, you see the new price before you renew it yourself. If you do not agree with another change, you can cancel and export your data.

14. Complaints

Unhappy about something? Email info@retrieva.nl and we will respond substantively within 14 days. If we cannot resolve it together, as a consumer you can turn to the competent court.

15. Governing law

These terms and the agreement are governed by Dutch law. If you live in another EU country as a consumer, you keep the protection of the mandatory consumer law of that country. Disputes are submitted to the competent court in the Netherlands, unless the law gives you as a consumer another court. These terms are drawn up in Dutch; translations are for information and in case of difference the Dutch text prevails. Version 2026-10-02.5.